REFUNDS AND RETURNS
We inspect all products thoroughly and only dispatch goods which meet our high standards.
You may return any item you are unhappy with for a refund, but we ask that you understand that these are hand-made products made in the traditional manner by local craftsmen and women, and this should be respected.
Hand made craft-work may have minor imperfections, but this is a normal part of the artisan process. Please ask any questions you have in advance of ordering.
To make a return, you must inform us in writing, or via email, within 14 working days of receipt of the goods.
Returned items must then be received at our Office within 14 days of when you informed us you wished to make the return.
Refunds will be made within 14 days of us receiving the goods back here.
We will of course accept returns if we have made a mistake in dispatching the wrong items to you.